Thank you for asking! We are proud to offer you the best value for your money. Our service fees are lower than any other provider, and we only work with hosts/partners that we know and trust. We use AI to check every listing carefully, so you can be confident that you will get what you see.
We love to offer you the best service possible, whether you are a guest or a host. That’s why we charge a small fee of 3% to guests and 7% to hosts based on the total price of each booking. Hosts with more than one listing also pay a membership fee. These fees help us cover the costs of credit card processing (stripe) and keeping our platform awesome.
We’re always happy to hear from you. Email us at help@nextbnb.eu and we’ll reply as soon as we can.
Our first recommendation is for guests and hosts to communicate and reach a mutually agreeable solution. If you still require assistance, please contact us at resolutions@nextbnb.eu and we will look into the matter further. Please note that our fees are non-refundable and our decisions final.
This policy protects you when you host or travel with us. It covers you for host or guest cancellations, home not as described or unsafe, guest or host damage to home or belongings, and guest or host injury or illness on property. It does not cover damage caused by guests on purpose or by negligence, damage to personal belongings of guests or hosts, liability from illegal activities, intentional acts or contractual obligations, and cancellations by guests for any reason other than host cancellation and by hosts for any reason other than extenuating circumstances. The policy is free and lasts for your stay (as a guest) or listing period (as a host). You must follow our rules and respect the house rules of your host (as a guest) or set clear house rules for your guests (as a host). You must also tell us about any problem as soon as possible and work with us to solve it. This policy follows the laws of the country where you book. Please read the actual policy document for more information.
Looking for some inspiration for your next holidays? We’re here to help! You can check out our blog for some amazing destinations and tips, or contact us at tips@nextbnb.eu and we’ll tailor a personalized holiday plan for you. We use AI to analyze data and trends, so you can trust us to find the best deals and experiences for your budget and preferences.
We value your feedback and we want to hear from you. Whether you’re a guest or a host, you can share your thoughts and suggestions with us through our online survey. It only takes a few minutes and it helps us improve our services and website for you. Thank you for choosing Nextbnb.
At nextbnb, we care about your privacy and security. That’s why we ask for your consent to store your details for the user experience, such as your name, email, preferences, etc. But don’t worry, we never store your credit card information on our website. That is why we have partnered with Stripe, one of the world’s best credit card transaction processors, to handle your payments securely and reliably. Stripe complies with the highest standards of data protection and encryption, so you can trust them with your sensitive information. With Nextbnb and Stripe, you can enjoy a safe and hassle-free booking experience.
If you want to withdraw your money to your preferred payment method, you need to have at least 100 EUR in your balance and send us a request from your account on the platform. We’ll take care of the rest
At nextbnb.eu, we use AI to make your travel experience better. AI helps us to match you with the best hosts and guests, to personalize your recommendations and offers, to optimize our prices and availability, and to ensure your safety and trust. We use AI in a human-centric and trustworthy way, following the European AI Strategy. With AI, we can offer you more choice, convenience, and quality for your travel needs.
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